Your headphones will not connect to your device while charging. If your headphones are not charging and still not connecting to your device, here are a few things to try:
Applies to:
Power the headphones off by placing them in the charging case and closing the lid. Then, power them on again by removing them from the case. Try to connect to your device again
Move your Bluetooth device closer to the headphones and away from any interference or obstructions
Clear the headphones’ pairing list by:
- Pressing and holding the Power button for 10 seconds, until you hear “Bluetooth device list cleared”.
- Removing your headphones from your device’s Bluetooth list. This is typically done by selecting your headphones in the device’s Settings > Bluetooth list and selecting “Forget”, “Unpair” or “Remove”
- Your headphones are now “Ready to pair” with your device. Go to your device’s Bluetooth settings and select your headphones as a new device
Turn Bluetooth off and then on again
Toggle Aeroplane mode on and then off
Reboot your device
“Forget”, “Unpair” or “Remove” your headphones from your device’s Bluetooth list and then connect them again
If connecting to a Windows computer, you may see two different icons in the device pairing list (a device icon and a headphone icon). Make sure you select the headphone icon